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The mobile network operator life:) cares about its customers and does everything to meet their needs, to make their life and business more comfortable and to make the customer service effective and simple. During a year and a half of work in Ukraine the operator has implemented a whole list of modern solutions to supply high-quality service to their customers.

Among ingenious novelties in the customer service centers is a coffee machine which makes coffee upon receiving an SMS message from the customer while he/she is on hold.

Just wondering.. is the cost of the message included in the price of the coffee cup?