It's the fresh ground coffee that makes a good crema, not the machine itself. However, this machine IS GREAT! It's so easy to use and such an improvement over my DeLonghi. The water reservoir is easy to remove and fill. It has a great frothing wand and hardly makes any noise when you froth milk. (My DeLonghi hisses loudly and has a dial you had to turn to adjust the amount of steam coming out, a total pain!) This machine just has a selection for steam, and that is so much better! I let mine heat up for 20 minutes before I use it, with the filter basket IN the machine so it gets hot too. THEN you remove it and fill it with espresso. Using a tamper is ESSENTIAL!! And always froth/steam your milk first before you pull your shot. This machine's filter basket also has 2 holes on the bottom, built in, so you can pull two 'mouse tails' and fill 2 separate demitasse cups at once. NICE!! I give it 5 stars because it is solid, heavy, sturdy, and a gem to use!! A switch to turn it on and a simple dial that has only 2 selections: one for steam, the other for espresso. How much easier could that be?
by far the best machine I have ever owned. Makes awesome cup of espresso with nice crema and froth is simple to use. The pods make things so simple with no mess. Definitely would recommend. A+
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